Refund policy

Refund & Warranty Policy

Effective Date: March 20, 2026
Last Updated: March 20, 2026

At Ezio Life, we want you to love your purchase. If something isn’t right, we’re here to help. Please review our policy below to understand how returns and refunds work for your order.

1. 30-Day Return Policy

We accept returns within 30 days of delivery.

If your item is defective, damaged, or not as expected, you may request a replacement or a full refund within this period.

2. Returns & Exchanges

We accept returns within 30 days of delivery for any non-defective item in original, unused condition.

To be eligible for a return:

Item must be in its original packaging
Must not show signs of wear or damage
Must include proof of purchase (order confirmation or packing slip)

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

To start a return, contact us at hi@eziolife.com.

3. Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved:

A refund will be processed to your original payment method
It may take 5–10 business days for the refund to appear on your statement

Shipping fees are non-refundable unless the return is due to a defect or error on our part.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and a photo of the issue. We’ll make it right immediately — either by sending a replacement or issuing a full refund.

5. Non-Returnable Items

The following items are non-returnable:

Gift cards
Final sale or clearance items
Items returned after 30 days
Products showing signs of misuse or modification

6. Contact Us

Questions? We're happy to help.

Ezio Life Support
Email: hi@eziolife.com
Website: https://eziolife.com

Mailing Address:
PO BOX 638
Spanish Fork, Utah 84660
United States